Pentax 16-50 SMC DA Lens repair


PHunter

Link Posted 11/09/2019 - 17:08
Hi there,
I have just joined the PentaxUser Club and would like some advice please.
I have a damaged/wont focus SMC lens and would like to know where to get it repaired. It is out of warranty by 5 months grr!
Where should I go to get it repaired? I have tried Ricoh but the form doesnt work properly.
Any advice would be appreciated, Paul

pschlute

Link Posted 11/09/2019 - 17:20
Have you spoken to the retailer ? I know it is out of warranty, but retailers in my experience will go the extra mile for good customers.
Peter



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JAK

Link Posted 11/09/2019 - 18:06
Quote:
It is out of warranty by 5 months

Was it brand new when you purchased it and how long have you owned it. The Consumer Rights Act 2015 (link) might suggest you still have a right to get it resolved.
Also have a read of https://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange/
John K
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