K10D suddenly fails to turn on


peteb

Link Posted 22/11/2012 - 13:17
I think that my K10D is objecting to the fact that I'm looking to upgrade to a K5II!

I last turned the K10D on on October 30, just to check the firmware version (v1.30 - I decided that the update to v1.31 wasn't important).

Then, last weekend, I went to use the camera and the response to turning on was nothing but a flashing battery outline on the top lcd, as though the battery was completely flat. I put the battery on charge for a couple of hours, until the charging light went off. However, the behaviour of the camera was exactly the same. I connected the mains power unit but the response to turning the camera on was absolutely nothing.

Okay, perhaps the battery has died, and the mains ps unit too - I took the mains unit to a Pentax stockist, who allowed me to connect to their K5, with the battery removed. The K5 worked fine with the psu, proving that t is alive and well.

So, I am left with the conclusion that my K10D has failed spontaneously, with no apparent cause. I have seen postings from other K10D owners with similar symptoms. It seems that, sometimes, the camera revives just as spontaneously as it failed. However, I have not been able to find any information as to what goes wrong with the camera, and what a repair involves.

I have tried with more than one sd card (and with no card). I have checked the sd card door - the switch will control whether the flashing battery symbol appears on the top lcd, so I'm sure that switch is working correctly.

Has anyone any insight into this problem, or can advise what else to check, or how to repair?

Although I bought the K10D while I was still living in UK, I have now emigrated to the Philippines - the 'birth' place of most Pentax cameras. However, I'm not sure whether to entrust my camera to the service agent - Filipinos love to make improvised repairs!
Super A, *ist D, K100D, K10D, K5IIs
Pentax A 50mm f1.7, Pentax A 28-135mm f4
Tokina AT-X 150-500mm f5.6
Pentax DA 50-200mm ED f4-5.6, Pentax DA 16-45mm ED-AL f4, Pentax DA 18-55 AL f3.5-5.6, Pentax DA 18-135 f3.5-5.6ED AL[IF] DC WR
Sigma 18-125 f3.5-5.6 DC, Sigma 50-500 f4-6.3 APO DG
AF-540FGZ

johnriley

Link Posted 22/11/2012 - 13:37
Batteries eventually die, so first I would check another battery to see if that is the problem.
Best regards, John

Don

Link Posted 22/11/2012 - 13:47
your k10 is telling you it's time to move forward....
Fired many shots. Didn't kill anything.

MattMatic

Link Posted 22/11/2012 - 14:03
Does anything happen when you hold down the MENU button while powering on?
(That normally shows firmware version)

Matt
http://www.mattmatic.co.uk
(For gallery, tips and links)

peteb

Link Posted 22/11/2012 - 15:01
johnriley wrote:
Batteries eventually die, so first I would check another battery to see if that is the problem.

... but why would it not work on the mains adapter?
Super A, *ist D, K100D, K10D, K5IIs
Pentax A 50mm f1.7, Pentax A 28-135mm f4
Tokina AT-X 150-500mm f5.6
Pentax DA 50-200mm ED f4-5.6, Pentax DA 16-45mm ED-AL f4, Pentax DA 18-55 AL f3.5-5.6, Pentax DA 18-135 f3.5-5.6ED AL[IF] DC WR
Sigma 18-125 f3.5-5.6 DC, Sigma 50-500 f4-6.3 APO DG
AF-540FGZ

peteb

Link Posted 22/11/2012 - 15:02
Don wrote:
your k10 is telling you it's time to move forward....

Perhaps, but I was intending to let my niece use the K10D (she currently has use of the K100D).
Super A, *ist D, K100D, K10D, K5IIs
Pentax A 50mm f1.7, Pentax A 28-135mm f4
Tokina AT-X 150-500mm f5.6
Pentax DA 50-200mm ED f4-5.6, Pentax DA 16-45mm ED-AL f4, Pentax DA 18-55 AL f3.5-5.6, Pentax DA 18-135 f3.5-5.6ED AL[IF] DC WR
Sigma 18-125 f3.5-5.6 DC, Sigma 50-500 f4-6.3 APO DG
AF-540FGZ

peteb

Link Posted 22/11/2012 - 15:04
MattMatic wrote:
Does anything happen when you hold down the MENU button while powering on?
(That normally shows firmware version)

Matt

No, holding down the menu (or any other) button, during power on doea not alter the behaviour.
Super A, *ist D, K100D, K10D, K5IIs
Pentax A 50mm f1.7, Pentax A 28-135mm f4
Tokina AT-X 150-500mm f5.6
Pentax DA 50-200mm ED f4-5.6, Pentax DA 16-45mm ED-AL f4, Pentax DA 18-55 AL f3.5-5.6, Pentax DA 18-135 f3.5-5.6ED AL[IF] DC WR
Sigma 18-125 f3.5-5.6 DC, Sigma 50-500 f4-6.3 APO DG
AF-540FGZ

johnriley

Link Posted 22/11/2012 - 15:10
In that case, a return to JPS for a quote might be the best way forwards. My K10D was repaired for less than 100 and eventually went to my sister-in-law, who is still using it.
Best regards, John

MattMatic

Link Posted 22/11/2012 - 15:19
Quote:
...a return to JPS...

A bit of a treck from the Philippines
Matt
http://www.mattmatic.co.uk
(For gallery, tips and links)

MattMatic

Link Posted 22/11/2012 - 15:22
Just a thought... I can't remember what the top LCD behaviour is when the SD card door is open on the K10D.

There's a tiny switch that indicates whether the card door is open. (I have a very broken one here in pieces!) When you open the door, there is an "L" shaped piece of plastic that pushes on the switch. The switch itself has a tiny 1mm pin that is pushed in by the door - quite fragile!

I can check with the working K10D when I get home...

Matt
http://www.mattmatic.co.uk
(For gallery, tips and links)
Last Edited by MattMatic on 22/11/2012 - 15:24

peteb

Link Posted 22/11/2012 - 16:22
MattMatic wrote:
Just a thought... I can't remember what the top LCD behaviour is when the SD card door is open on the K10D.

I've already tested that switch and, yes, it alters the behaviour in that the battery symbol doesn't show at all if the pin is released.
Super A, *ist D, K100D, K10D, K5IIs
Pentax A 50mm f1.7, Pentax A 28-135mm f4
Tokina AT-X 150-500mm f5.6
Pentax DA 50-200mm ED f4-5.6, Pentax DA 16-45mm ED-AL f4, Pentax DA 18-55 AL f3.5-5.6, Pentax DA 18-135 f3.5-5.6ED AL[IF] DC WR
Sigma 18-125 f3.5-5.6 DC, Sigma 50-500 f4-6.3 APO DG
AF-540FGZ

peteb

Link Posted 22/11/2012 - 16:30
johnriley wrote:
In that case, a return to JPS for a quote

It's ironic, isn't it? I've been a Pentax user since 1984, a member of Pentax Club and a subscriber to Pentax User - all the time I had the availability of discounted service, I never needed it ... now I need it, it's 8000 miles away.
Super A, *ist D, K100D, K10D, K5IIs
Pentax A 50mm f1.7, Pentax A 28-135mm f4
Tokina AT-X 150-500mm f5.6
Pentax DA 50-200mm ED f4-5.6, Pentax DA 16-45mm ED-AL f4, Pentax DA 18-55 AL f3.5-5.6, Pentax DA 18-135 f3.5-5.6ED AL[IF] DC WR
Sigma 18-125 f3.5-5.6 DC, Sigma 50-500 f4-6.3 APO DG
AF-540FGZ

steven9761

Link Posted 22/11/2012 - 16:41
Pete - if you decide upon sending your camera back to the UK for repair, get a price from:

EMS Chronopost
Airpak Express (Manila) - we use their Singapore office as associates.
LBC Express (they have offices in Davao Del Norte).

I would advise that if you choose this method, you fill out a Proforma Invoice, clearly stating that the goods are intended for REPAIR AND RETURN. This procedure is known as AD-HOC OPR (Outward Processing Relief), and suppresses any duties and tax that may be liable. If the camera is at least 6 months old, it can be correctly declared as an OLD CAMERA.

Note also, that camera bodies are DUTY-EXEMPT in the UK, so if you send the body only, no tax will be applied. When the camera has been repaired, the carrier should be made fully aware of the import procedure to the UK, so that you can show to Philippine customs that no duties should be applied to the repaired item.

In any case, if the camera is out of warranty, then you can safely declare a NOMINAL VALUE on the camera of 10, but note that should the camera become lost, damaged, or stolen in transit you will only be recompensed at the value that you declared.
Last Edited by steven9761 on 22/11/2012 - 16:41

Helpful

peteb

Link Posted 30/11/2012 - 00:36
Okay, thanks for all the advice.

It appears that a chain of shops called 'CameraHaus' own the distribution of Pentax in Philippines. The first store I visited (mentioned in my first post) did not impress me with their (lack of) knowledge and customer service.

On Monday this week, I visited another branch - the manager there is very knowledgeable and accommodating. The result was that I ordered a K5IIs body and 18-135WR lens (the price of the body had been reduced by the equivalent of US$100 since my original enquiry!). He also said that they own the Pentax service centre in Manila, that all the techs are well trained in Japan, and that he could arrange for my K10D to be sent to Manila.

He managed to get the new items delivered from Manila the next day (a speed of delivery which is almost unheard of here) so, on Wednesday, I went back to the store (a 90 minute journey each way) to collect my new toys, and deliver my K10. It was a pleasant surprise to find that an 8GB SDHC card and a nice, Pentax-branded, shoulder case, big enough for camera/lens and one spare lens plus other accessories, was included in the price of the new camera.

We tried a new battery in the K10 - no change in symptoms. He called the techs in Manila - the conclusion is that the symptoms suggest that the shutter is stuck. So, my K10 is on it's way to Manila for attention - I will let you know the outcome. In the meanwhile, I'm enjoying the K5!

Edit: By way of conversation, I asked the manager what his preferred model of camera was. Sadly, the wage levels here are such that he replied that he simply could not afford to own a camera, but borrowed from friends whenever he could.
Super A, *ist D, K100D, K10D, K5IIs
Pentax A 50mm f1.7, Pentax A 28-135mm f4
Tokina AT-X 150-500mm f5.6
Pentax DA 50-200mm ED f4-5.6, Pentax DA 16-45mm ED-AL f4, Pentax DA 18-55 AL f3.5-5.6, Pentax DA 18-135 f3.5-5.6ED AL[IF] DC WR
Sigma 18-125 f3.5-5.6 DC, Sigma 50-500 f4-6.3 APO DG
AF-540FGZ
Last Edited by peteb on 30/11/2012 - 00:40

johnriley

Link Posted 30/11/2012 - 08:26
Great to hear a story with a happy ending! When the K10D returns hopefully it won't have been too expensive to repair, but you'll in the meantime have lots of good shots from the new K-5 IIs.
Best regards, John
Add a Comment
You must be registered or logged-in to comment.