How to complain to Pentax UK
799 posts
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Posted 22/03/2018 - 14:15
tigershoot wrote:
Does anyone have the name of the MD of Pentax UK, if such a position exists?
I am wanting to make a complaint to them about my K3ii.
Does anyone have the name of the MD of Pentax UK, if such a position exists?
I am wanting to make a complaint to them about my K3ii.
Good luck with that, I don't think customer support/service is one of Pentax's strong points !
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Posted 22/03/2018 - 14:21
Are you aware of anyone in particular I should complain to?
K3ii, K-5, K-x, DA150-450mm, DA16-85WR, DA16-45, DA18-55WR, DA18-135WR, DA35 F2.4, M100mm F4 Macro, DA55-300mm, FA50mm 1.4, AF360 Flash, AF540 Flash
K3ii, K-5, K-x, DA150-450mm, DA16-85WR, DA16-45, DA18-55WR, DA18-135WR, DA35 F2.4, M100mm F4 Macro, DA55-300mm, FA50mm 1.4, AF360 Flash, AF540 Flash
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Posted 22/03/2018 - 14:40
There are some contact addresses on the back of your K-3II instruction manual.
In the first instance the supplier is responsible though, so hopefully you have exhausted things with them first?
Best regards, John
In the first instance the supplier is responsible though, so hopefully you have exhausted things with them first?
Best regards, John
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Posted 22/03/2018 - 15:08
I will contact the supplier - thanks John.
K3ii, K-5, K-x, DA150-450mm, DA16-85WR, DA16-45, DA18-55WR, DA18-135WR, DA35 F2.4, M100mm F4 Macro, DA55-300mm, FA50mm 1.4, AF360 Flash, AF540 Flash
K3ii, K-5, K-x, DA150-450mm, DA16-85WR, DA16-45, DA18-55WR, DA18-135WR, DA35 F2.4, M100mm F4 Macro, DA55-300mm, FA50mm 1.4, AF360 Flash, AF540 Flash
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Posted 22/03/2018 - 16:46
I would rather not comment on the specific problem. 
K3ii, K-5, K-x, DA150-450mm, DA16-85WR, DA16-45, DA18-55WR, DA18-135WR, DA35 F2.4, M100mm F4 Macro, DA55-300mm, FA50mm 1.4, AF360 Flash, AF540 Flash
K3ii, K-5, K-x, DA150-450mm, DA16-85WR, DA16-45, DA18-55WR, DA18-135WR, DA35 F2.4, M100mm F4 Macro, DA55-300mm, FA50mm 1.4, AF360 Flash, AF540 Flash
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Posted 22/03/2018 - 19:54
Pentax as a company are almost non existent/unreachable for the end customer.
Your only avenue for comment is via your local dealer, which is fine for product purchase related enquiries, but poor for product feedback for future development work.
Their UK Facebook page might be an avenue for this?
Your only avenue for comment is via your local dealer, which is fine for product purchase related enquiries, but poor for product feedback for future development work.
Their UK Facebook page might be an avenue for this?
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tigershoot
Member
Ashford, Kent
I am wanting to make a complaint to them about my K3ii.
K3ii, K-5, K-x, DA150-450mm, DA16-85WR, DA16-45, DA18-55WR, DA18-135WR, DA35 F2.4, M100mm F4 Macro, DA55-300mm, FA50mm 1.4, AF360 Flash, AF540 Flash